FAQ

Orders to Australia typically arrive in 7–15 business days, and orders to South Africa in 10–20 business days. You'll see the estimated delivery time and the available shipping options at checkout.

We currently ship to Australia and South Africa. Every order is tracked and insured; shipping is free on qualifying orders, and any shipping fee is shown at checkout based on your location.

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow it every step of the way.

We offer a 60-day money-back guarantee. If something isn't right, contact us and we'll help you arrange a return or exchange. Items should be in their original condition.

Orders can be changed or cancelled within 24 hours of placing them. After that we begin processing, so reach out as soon as possible and we'll do our best to help.

Our team is here to help — email us at info@auraeandco.com and we'll get back to you within 24 hours, Monday to Saturday.