Support
Frequently Asked Questions
How long does shipping take?
Orders within Australia typically arrive in 10-15 business days. You'll see the estimated delivery time and any express options at checkout.
Do you ship across Australia?
Yes — we ship Australia-wide. Shipping costs and delivery times are shown at checkout based on your location.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow it every step of the way.
What is your return policy?
We offer 30-day returns. If something isn't right, contact us and we'll help you arrange a return or exchange. Items should be in their original condition.
Can I modify or cancel my order?
Orders can be changed or cancelled within 24 hours of placing them. After that we begin processing, so reach out as soon as possible and we'll do our best to help.
How can I contact you?
Our team is here to help — email us at info@aureaandco.com and we'll get back to you within 24 hours, Monday to Saturday.