Privacy Policy

We value your trust and take our responsibility to protect your privacy seriously. This policy explains what data we collect when you use our website, why we collect it, and how it helps us improve your experience. Our goal is to give you full transparency about how we handle your information.

This Privacy Policy applies to all services provided by auraeandco.com.

Please note that auraeandco.com is not responsible for the privacy practices of other websites or external sources. By using our website, you agree to the terms of this policy.

We respect the privacy of all our users and ensure that any personal information you provide is handled securely and confidentially.

Collection and use of information

When you register for any of our services or place an order, we may ask for personal information. This is used solely to provide and administer the service. The information is stored on secure servers owned by auraeandco.com or by trusted third-party providers. We never combine this data with other personal information we may hold about you.

Communication

If you contact us by email or other channels, we may keep a record of these messages. In some cases we may ask for additional information relevant to your enquiry so we can provide the best possible service. This information is also stored on secure servers belonging to auraeandco.com or our partners, and is not combined with other information.

Cookies

We use cookies to better understand our customers and tailor our services accordingly. A cookie is a small text file saved on your device that helps us analyse how the website is used. Information from cookies may be stored on secure servers belonging to auraeandco.com or our providers.

The purpose is to analyse traffic, generate reports on website usage, and improve features and the overall user experience.

Purpose

We do not collect or use personal information for any purpose other than those outlined in this policy, unless we've obtained your express consent beforehand.

Third parties

We do not share your information with third parties, except for service providers necessary to operate our store — for example, the review platform Trustpilot. This information is used solely for its specific purpose and is not distributed further. In some cases, information may be shared internally, but only with staff bound by confidentiality obligations.

Changes

We may update this Privacy Policy if our services or website features change. We recommend reviewing this policy periodically.

Your rights

You always have the right to request access to, correction of, or deletion of the personal information we hold about you.

Newsletter — update or unsubscribe: at the bottom of every newsletter, you'll find a link where you can update your details or unsubscribe.

Update or delete other communications: if you'd like to update your details or be removed from our records entirely, you can contact us by email.

Managing cookies

Most browsers accept cookies automatically, but you can change your settings to block them or be notified when a cookie is used. Some features of our website may not work correctly if cookies are disabled.